G’day, green thumbs! At Bloom Field Shop, we’re committed to helping your garden grow with the healthiest Australian native plants. We understand that sometimes things don’t go as planned, so we’ve created a straightforward returns and exchanges policy to ensure your complete satisfaction.

Returns Timeframe

We accept returns within 15 days of receiving your plants. Please contact us immediately if your plants arrive damaged or there’s an issue with your order.

How to Request a Return or Exchange

  1. Contact Us: Email our friendly team at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number and reason for return/exchange
  3. Wait for Instructions: We’ll respond within 2 business days with return authorization and shipping instructions
  4. Ship Items: Package the items securely and ship to our nursery
  5. Processing: Once received, we’ll process your refund or exchange within 5 business days

Return Conditions

To be eligible for return or exchange, plants must be:

  • In their original condition
  • In the original packaging where possible
  • Alive and healthy (not expired due to improper care)

⚠️ Important Note: Non-Returnable Items

Due to their perishable nature and specific growing requirements, the following products cannot be returned or exchanged once shipped:

  • Bulbs (from the Bulbs category)
  • Air-Cleaning Plants (sensitive to environmental changes)
    • Bonsai plants (require specialized care and are highly sensitive to transport)
  • Bee Friendly Plants and Butterfly Food Plants (often contain specific nectar/pollen that degrades quickly)
  • Black and Dark variety plants (highly specialized cultivars)
  • All Australian Native Plants that have been removed from their original packaging

We recommend researching plant requirements before purchasing and contacting us immediately if you receive damaged or incorrect items from these categories.

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 5 business days of receiving returned items
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Policy

Prefer a different plant? We’re happy to exchange your purchase for:

  • Another plant of equal value
  • Store credit for future purchases
  • The difference in cost for a more expensive plant (you pay the difference)

Exchanges are processed once we receive the original items in acceptable condition.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


G’day Bloom Field Shop team,

I’d like to request a return/exchange for my recent order.

Order Number: [Your order number]

Order Date: [Date you placed order]

Reason for return/exchange: [Please describe the issue]

Items to return/exchange: [List the plants/products]

Preferred solution: [Refund / Exchange for (specific plant) / Store credit]

Thanks for your help!

Your Name: [Your full name]

Email: [Your email address]

Phone: [Your phone number – optional]

Need Help?

Our plant-loving team is here to help! Contact us at:

Email: [email protected]

Address: Bloom Field Shop, 15 Masthead Drive, EURIMBULA, AU 4677

We typically respond within 1-2 business days.

Thanks for trusting Bloom Field Shop with your gardening needs. We’re committed to ensuring you’re completely satisfied with your Australian native plants!