G’day, and welcome to Bloom Field Shop! We know you’re excited to get your new plants into the ground and watch them thrive. Our number one priority is ensuring your tubestock plants arrive at your door healthy, happy, and ready to grow. We’ve streamlined our delivery process to be as reliable and transparent as possible, so you know exactly what to expect.
Quick Tip: All our plants are carefully packaged by our expert team using specialised materials to protect them during their journey to your garden.
Our Delivery Options
We offer two convenient shipping methods to suit your needs, whether you’re after speed or saving. We ship worldwide, bringing the best of Australian plants to gardeners everywhere (excluding Asia and some remote areas due to biosecurity regulations).
| Shipping Method | Cost | Delivery Time After Dispatch | Best For |
|---|---|---|---|
| Standard Shipping (DHL or FedEx) |
$12.95 AUD | 10 – 15 business days | Gardeners who want a trackable, faster service with reliable couriers. |
| Free Shipping (EMS) |
FREE on orders over $50 AUD | 15 – 25 business days | Perfect for patient gardeners planning ahead and looking to maximise their value. |
The Journey of Your Order
- Order Processing (1-2 business days): After you place your order, our green-thumbed team gets to work. Each plant is hand-selected, carefully watered, and lovingly prepared for its journey. We’ll send you a confirmation email as soon as it’s packed and ready to go.
- Dispatch & Tracking: Once your order leaves our nursery in Eurimbula, we’ll send you a shipping confirmation email with a tracking number (where available). Now the adventure begins!
- Delivery: Keep an eye on your tracking info. For a smooth delivery, please ensure someone is available to receive the package or provide a safe delivery instruction.
Our Delivery Promise & Guarantee
We understand the concern of ordering live plants online. That’s why we stand by the quality of our packaging and our plants. Our specialised packaging is designed to protect your tubestock, ensuring they have enough moisture and cushioning to arrive in excellent condition.
If your plants arrive damaged or have suffered significantly during transit, please contact our friendly support team at [email protected] within 48 hours of delivery with photos, and we’ll make it right with a replacement or refund.
Important Things to Remember
- Unpack Immediately: Please open your box as soon as it arrives. Your plants have been in a dark box and will be eager to see the sun!
- Give Them a Drink: After their long trip, your plants will be thirsty. Give them a good water and place them in a sheltered spot for a day or two to acclimatise before planting.
- Check Local Conditions: Please be aware of your local weather extremes when ordering. We advise against shipping during periods of severe heat or frost if possible.
- Customs & Import Duties: For international orders, please note that any customs or import duties are the responsibility of the recipient. We complete all necessary phytosanitary certificates for international shipments.
We’re dedicated to making your gardening journey a success, right from the moment you click ‘order’ to the years of growth that follow. If you have any questions at all about delivery, don’t hesitate to reach out to us.
Happy planting!
The Bloom Field Shop Team